Question 1

What is your return policy?

Accepted Answer

We do accept returns or exchanges in regards to any art or clay products that arrive damaged with picture proof. Sadly due to hygiene reasons we do not accept returns or exchanges in regards to our earrings. However, should there be any issues upon receiving your handmade earrings pop us an email ASAP at finicky.sa@gmail.com and we will do our best to assist!

Question 2

How much is shipping?

Accepted Answer

PUDO - powered by the Courier Guys - delivers to your door at a flat rate of R60.
Delivery for orders above R400.00 is free.

Question 3

How does shipping and delivery work?

Accepted Answer

We make use of a well known domestic courier service, PUDO powered by Courier Guys to get our beloved handmade pieces to your doorstep. Dude to the handmade nature of our pieces, orders take up to 7 days to be ready for shipping. Once shipped, your order will be delivered to your doorstop within 2 - 4 business days.

Question 4

Do you ship internationally?

Accepted Answer

Unfortunately shipping is only available within South Africa at this time.

Question 5

Can I make a custom origami order?

Accepted Answer

Yes, you can choose which colour or design you would like. Simply drop us an email with the details of your request.

Question 6

Should I be worried about my origami earrings getting wet?

Accepted Answer

While our origami earrings are varnished and strengthened, they are still made of paper! ☺️ Prolonged exposure to water or moist environments could result in permanent damage.

We recommend you keep your delicately handmade earrings out of harms way when water is around.

Question 7

Is it real silver/gold?

Accepted Answer

No it isn't. We use fittings that are nickel free and stainless steel as they are the most widely accepted hypoallergenic metals.  However we would be happy to take requests for gold and silver plated findings, especially if you have an allergy to alternative metals and coatings. Please contact us for a quotation if you would be interested.

Question 8

Will the origami paper last?

Accepted Answer

We use a double glaze coating on all our origami paper to ensure it's longevity. It is still a delicate piece of jewellery and can tear or bend if handled harshly, and if exposed to certain chemicals like alcohol, perfume, or water.

If your origami earrings do come in contact with water, gently place them in a dry place to airdry.

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